“six Sigma” What It Means in Health Care?
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نقش شش سیگما در بهبود کیفیت خدمات مؤسسات مراقبت بهداشتی
Introduction: Health Care organizations, because of their special nature of Medical Services, impossibility of assessment by customers, and increasing of patients and customer expectation, have to apply different management approach. In recent decade Six Sigma has been considered as systematic and powerful to improve service quality and cost saving. Six Sigma is a statistical and systematic app...
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Lean health care is one of new managing approaches putting the patient at the core of each change. Lean construction is based on visualization for understanding and prioritizing imporvments. By using only visualization techniques, so much important information could be missed. In order to prioritize and select improvements, it’s essential to integrate new analysis tools to achieve a good unders...
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Introduction: Waiting time is one of the factors affecting patients' satisfaction with the quality of services, therefore, reducing the waiting time has an essential role in the improvement of services and clients' satisfaction. The present study was performed to study the client patients waiting time in referral restorative dentistry department of dental clinic using Six Sigma model. Method: I...
متن کاملEvaluation of the Client Patients Waiting Time in Referral Restorative Dentistry Department of Dental Clinic Using Six Sigma Model
Introduction: Waiting time is one of the factors affecting patients' satisfaction with the quality of services, therefore, reducing the waiting time has an essential role in the improvement of services and clients' satisfaction. The present study was performed to study the client patients waiting time in referral restorative dentistry department of dental clinic using Six Sigma model. Method: I...
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Stockholders and customers both challenge executives to produce products and services at lower cost and higher quality. In response to this need executives have implemented quality improvement programmes. One widely applied programme is Six Sigma, which promises massive cost-reduction, and improved quality of products and services. Six Sigma methodology is a business strategy for operations imp...
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تاریخ انتشار 2005